Frequently Asked Questions
Where do the sessions take place?
Sessions take place at your home, office or condo. We have a wide trainer network to make sure you can train when it’s convenient for you. We may also have studio options available if you prefer to travel to a trainer!
How long is each session?
Each session is one hour in length. We'll make sure you get in an efficient and effective workout so that you can continue on with your day. If you'd prefer longer workouts, let us know and we'll accommodate.
How qualified are your trainers?
Highly qualified! Each of our trainers are certified, insured and thoroughly vetted by a member of our team. We have a three-stage interview process including a phone screen and technical interview.
Can I train with my friends?
Absolutely! Our trainers are highly qualified and experienced with training in partner and small group settings, so you’ll still get an amazing, customized training experience.
How do you pair me with the right trainer?
We start by listening to you! A member of our team will chat with you about your current fitness level, goals and history. We also factor in any injuries or health concerns in order to pair you with the right trainer.
What if I want a new trainer?
No problem! When you sign up for a package, you're purchasing training sessions with FITHAUS. That means you can switch up your trainer for any reason! We’ll do our best to make the transition seamless.
What's the free assessment about?
Unlike other training companies that offer consultations, our assessment is a workout and movement screen. This isn’t a typical training session, but it lets us assess you in order to create the right training program for you.
How do I claim the free assessment?
In any number of ways! You can sign up here, message us on live chat, shoot us an email, or give us a call at 1-888-682-0724.
Try us out for free!
We’re so confident in our ability to help you that we’ll give you the first session for free. No credit card required.
Still not sure if we’re a good fit for you? We’ll give you a free trial session so you can see what you’re capable of with the help of our certified personal trainers! Your success is ultimately our success and we’d love to help you reach your health and fitness goals.